Help Center

Yes! Two of the biggest tips that we always remind our Neck Smile fans are:

1)      Always charge fully Neck Smile before first use. So you are going to maximise the longevity of the battery life.

2)     Please wipe your neck and the two metal pads with a wet washcloth that the electrical pulses  (“Cloud Tension”) can most effectively sooth away all your aches and pains in a matter of minutes. 

Yes, very quiet. There is a very light vibrating noise when its running but its VERY light. 

Yes, the Neck-Smile have warm compress quick relief neck pressure, equipped with approximately 41° Celsius - 107.6° Fahrenheit constant temperature and warm compress technique.

This neck massager gives you the most comfortable neck relaxation. With the new updated interior sensor and programs, which can precisely control the temperature to avoid excessive heat. 

Neck-Smile offer total 15 different massage intensities and different modes for you to choose. Choice depends on your sensitivity to the stimulus and muscle stiffness.

It is a type of electronic therapy method that inputs a specified low-frequency pulse current into the human body through skin to relieve pain, relax and promote blood circulation. It has a better effect on pain relief, it has been widely approved and applied on clinic practice.

Yes. 4D floating metal patch design is used in this neck massager. The silicone base makes the metal patch floating at 360 degrees, which can automatically adjust and fit the neck size of different people.

It stops after 15 minutes and we recommend for a single person to use 15 minutes not more, on a daily basis for best results. A fully charged Neck Smile could last approximately 20 days of 15 minutes daily use. 

Yes

The Neck-Smile massager is for people of all ages. It is not only ideal for people who suffer from neck pain and stiffness, but also from everyone who wants to relax, feel larger-than-life sensations. You can really find INSTANT relief and improve your quality of life. Neck-Smile is not suitable for pregnant people or people who use pacemakers. Please consult with your doctor before use if you have any other serious health complications.

Our support team can be contacted at neckesmile@gmail.com . Feel free to ask any questions. You can write also in the chat and we will answer in maximum 24 hours.

Headaches

Cervical nerve pain

Cervical stiffness

Knotted neck and shoulders

Physical and mental stress

Poor sleep due to restlessness before bed

Pinched nerves

Neck pain

Pain from poor posture

Decreased range of motion and mobility of the neck

Muscle spasms or sharp, shooting pain from trigger points and many more..